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FAQ

How much is our delivery fee?

R95 anywhere in South Africa door to door.
If your order is more than R1000 delivery is FREE

How long will delivery take? 

If an order is placed by 10am weekdays we will strive to have it to you in no more than 5-7 working days if you stay in any of the main centres (JHB,CPT & PTA)

How do I return?

  • We offer no questions asked returns and exchanges
  • Send us an email on santonie19@gmail.com or whatsapp us on 0833793679 with your order number and the product you want to return or exchange.
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resellable condition

    The item I received is damaged!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    Can the items be exchanged?

    We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

    What are the refund options?

    The following refund options are supported:

    • Refund via direct deposit in your bank account
    • Refund to store credit (if applicable)

    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

    Do we have a physical store?

    Unfortunately not but we do various pop-up shop at big events

    Can I come and collect my package from you?

    Yes. We have a pickup option at checkout 

    Can I come to your premises to look at the stock or try stuff on?

    Unfortunately not. We have dogs :)

    Do we do custom printing?

    No

    Do we offer wholesale discount?

    Yes, on some items. Send us an email for more info.

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us on info@kwaitokoeksister.com or santonie19@gmail.com