Shipping & Returns

One thing that puts people off from buying stuff online is the hidden costs.

That little thing that says shipping calculated at check-out will make us normal folk that live from paycheck to paycheck freak out. 

So just because we are so nice (Not that we can really afford it) and we would love as many people as possible buy our lekker stuff, we only charge R65 for Standard Shipping. It actually costs us between R90-R150, but we don't care, we love it and we love YOU!

But wait there is more... it might be called standard shipping but if an order is placed by 10am weekdays we will strive to have it to you in no more than 3 working days if you stay in any of the main centres (JHB,CPT & PTA)

We also offer returns free of charge, no questions asked. Just pop us a mail at info@kwaitokoeksister.com and we will arrange everything. Please just double check our size chart as our sizes are sometimes a bit smaller than the standard size. 

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Within 30 days from the date of purchase
  • In unused and resellable condition

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund via direct deposit in your bank account
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us on info@kwaitokoeksister.com